Position Number: 995128
Work Type: Staff/Classified
Location: Salem Campus
Home Org/Dept: Dean, Salem Campus - Salem Campus 
Computer Lab Assistant
Provides support to computer users in a computer lab; assists in coordinating the use, maintenance and security of a computer lab. Reports to designated supervisor.
Additional Basic Function:
Examples of Duties:
Duties/essential functions may include, but not be limited to, the following:
Assists staff, faculty and students in hardware and software capabilities and use of micro and mainframe computers.Assists in coordinating the use and security of hardware and software in a computer lab.Assists with workshops; develops user manuals and reference aids.Installs, maintains, and troubleshoots microcomputers and peripheral equipment.Maintains and troubleshoots Local Area Networks.Installs software and makes revisions to software as required.Maintains backups and restores system disks and files.Evaluates hardware and software for possible purchase.Maintains inventory and supplies.May supervise, train, and direct the work activities of student or temporary employees; may participate in the training of new employees.Performs related duties as required.
High School diploma or equivalent plus course work in Computer Technology (or equivalent training or experience which provides comparable knowledge, skills or abilities). A minimum of one year of experience in utilizing a variety of software packages.
Disk operating system; knowledge of specific disk operating system may be preferredMainframe operating system (e.g., VAX), if required by position
Interpersonal communication to effectively interact with University personnel and public in person and over the telephone (e.g., to gather information about user's program needs, to explain and train others in the use of computers)Written communication (e.g., to compose manuals that simplify technical information into a clear, concise, and user-friendly format)
Use a variety of software applications, both mainframe and PC (e.g., word processing, spreadsheets, databases, etc.)Read and comprehend technical written materials (e.g., software manuals, local area network information, etc.)Develop and conduct presentationsInstall computer hardware, software and peripheral equipmentTroubleshoot and maintain hardware, software and peripheral equipmentLift 50 pounds
Preferred Qualifications – if applicable:
The job responsibilities include updating multiple computers using imaging software, troubleshooting and fixing issues with computer hardware/software, assisting students/faculty/staff with technical issues.
Seeking individuals with knowledge and experience with Microsoft Windows operating system, Microsoft Office products, computer repair/upgrade, computer troubleshooting, Google suite, and reading/updating technical documents and ticketing systems.
Applicants must be able to work with people with varying technical skill levels and be able/willing to learn new technologies.
Asterisk (*) indicates knowledge, skills, abilities which require assessments
Working Conditions / Physical Requirements:
Computer lab environment; requires frequent use of video display terminal and light physical effort including occasional lifting up to 50 pounds (e.g., printer).
Part-time, schedule will be determined by the department. Hours will vary depending on departmental needs.
Must pass a security check.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For official job descriptions, visit www.kent.edu/hr.
Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.
Advertised: August 9, 2018 Eastern Daylight Time
Applications close: August 23, 2018 Eastern Daylight Time
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