| Kent State University

Director I, Enrollment Management & Student Services

Apply now Position Number: 990599
Work Type: Staff/Unclassified
Location: Geauga Campus
Category: Full-time
Home Org/Dept: Dean, Geauga Campus - Geauga Campus [400055]

Job Title:

Director I, Enrollment Management & Student Services

Physical Location:

  Geauga Campus in Burton- with required travel to the Regional Academic Center



Basic Function:

To direct operational, administrative, and financial activities of one or more enrollment management or student services area(s) as instructed by the designated supervisor.

Additional Basic Function – if applicable:


Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: 

Direct all operational, administrative, and financial activities of one or more areas within enrollment management and/or student services.

Supervise, train, and develop enrollment management and/or student services staff within assigned area(s).

Establish goals and strategies for achieving and evaluating objectives including; reviewing trends related to enrollment management, and/or student services.

Consult and make recommendations to senior leadership regarding operational, administrative, and financial activities within their assigned area/s.

Problem solve and assist in mediation of student issues.

Oversee the maintenance of student records (e.g. change of program, exceptions, etc.).

Oversee end of term processes as they relate to assigned area/s (e.g. graduation audits, clearance processes, and probation and dismissal, etc.).

Provide program budget support/ input to appropriate personnel.

Develop handbooks and procedural manuals for administration of assigned area/s.

Develop/revise unit specific policies and procedures for assigned areas.

Serve as liaison to various constituent groups and on various university committees.

Work with University Advising and other advising units as needed to advance advising objectives.

Perform related duties as assigned.

Additional Examples of Duties – if applicable:


Minimum Qualifications:

Master's degree in Education, Student Personnel, or relevant field. Four years experience in higher education administration in a student services department (i.e. enrollment management, advising, student financial aid, admissions).



Knowledge Of:

Personal computer applications (i.e. MS Office Suite) with advanced proficiency in word processing, database, spreadsheet, email and online calendaring programs
Local, state, and federal laws and regulations related to enrollment management, student services (e.g. FERPA)

Skill In:

Searching and retrieving information*

Ability To:

Provide leadership and to direct others; including the supervision of students (graduate & undergraduate)/projects *
Communicate effectively with all components of the university and external constituents
Design, plan, and implement programs *
Budget and provide strategic planning
Maintain a collegial and constructive environment based on open communication and positive team building
Work with various enrollment management, student service, advising, and related technologies
Operate effectively in a multi-campus work environment

Preferred Qualifications – if applicable:

Two years of lead/supervisory experience preferred.


Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Light work ?exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Incumbent may be required to travel off campus occasionally.

Working Schedule:

 Typically 8am-5pm; schedule may vary to meet departmental needs.

Additional Information:



The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.

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Applications close: Eastern Daylight Time

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