| Human Resources | Kent State University

Telephone Interviewer II --Intermittent

Apply now Position Number: 990039
Work Type: Staff/Unclassified
Location: Kent Campus
Category: Part-time
Home Org/Dept: Sociology - Kent Campus [100198]

Job Title:

Telephone Interviewer II --Intermittent

Physical Location:

 Kent OH



Basic Function:

To conduct telephone surveys for research and serve as a resource to Telephone Interviewer I employees. Reports to designated supervisor.

Additional Basic Function – if applicable:


Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: 

Contact designated list of respondents and persuade callers to participate.

Explain purpose of survey and explain confidentiality of responses.

Ask questions strictly adhering to survey scripts.

Listen carefully, accurately and record responses into computerized system.

Maintain records and reports as required.

Serve as resource to Telephone Interviewer I employees.

Periodically covers the Supervisor Station/phone when necessary.

Perform related duties as assigned.

Job Competencies:

Work effectively with some oversight from shift supervisor or lab supervisor

Follow established protocols and standards.

Exceed minimum standards for caller participation.

Additional Examples of Duties – if applicable:


Minimum Qualifications:

High school diploma or GED. A minimum of four months' experience as telephone interviewer.



Knowledge Of:

Basic Computer Applications – Word Processing, Keyboarding

Skill In:

Listening accurately
Speaking clearly

Ability To:

Persuade callers to participate
Adhere to a very specific script
Record information accurately while listening
Read, write, and accurately follow oral and written instructions

Preferred Qualifications – if applicable:



Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Light work-Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Confined to one area for extended periods of time; may work varied hours and shifts to include nights and weekends.

Working Schedule:


Additional Information:



The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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