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Data Coordinator, Admissions Operations and Systems

Apply now Position Number: 991731
Work Type: Staff/Unclassified
Location: Kent Campus
Category: Full-time
Home Org/Dept: Admissions Operations Systems - Kent Campus [100759]

Job Title:

Data Coordinator, Admissions Operations and Transfer Systems

Physical Location:

 Kent OH

Salary:

 48970-65172

Basic Function:

Provide data and systems support to the Admissions Operations and Systems area (AOS). Assist with activities which serve to advance and develop the functions of admissions within Kent State's ERP, CRM, and document management systems. Reports to Director, Admissions Operations and Systems.

Additional Basic Function – if applicable:

 

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: 

Assist in maintaining, updating, and testing the systems which support the functions of admissions, such as enterprise resource planning (ERP), Cognos, Application Xtender, OnBase, and constituent relationship management (CRM) systems.

Serve as the technical lead for the ongoing support of any data integrity edits used by the admitting units/functional areas, to monitor applications processing, document managment, and transcript evaluation.

Develop and maintain reports to ensure the accuracy of AOS technical processes, including file transfers, job submissions, batch processes, and system integrations); provide accurate analysis and detailed reports to Director that provide problem resolution and quality control of these processes and any procedures overseen by AOS.

Coordinate with Systems Specialists to identify and interpret processing issues or inconsistencies within the undergraduate, graduate, and international admitting units, as well as the Credit Transfer area.

Develop and regularly review reports from the online admissions application data tables to identify system issues and to allow the admitting units access to their potential recruits' data in more proactive formats.

Assist the department with technical solutions for duplicate ID identification and resolution tracking.

Establish a web-based admissions processing reference library, as well as computer-based training modules and related tools to assist training personnel on all AOS supported processes within ERP, CRMs, OnBase, etc.

Work with System Specialists to provide data support and analysis to the department when implementing system changes or upgrades to any of the support systems; includes analysis of any impacts when making changes to accommodate required university or state mandates.

May provide data support to cross-departmental initiatives/committees directed towards recruiting, advising, and retaining student populations.

Provide technical specifications and data assistance to Director when researching process improvements, data integrations, and new technologies, and when reviewing current functional and system operations to identify new efficiencies; maintain necessary documentation.

Develop and maintain working collaborative relationships with the other functional student offices, Enterprise Support and Application Services, Project Management, all admitting offices, and other areas within the Academic Affairs Operations and Administration department.

Attend meetings and serve on various systems committees as directed.

Work and collaborate with system vendors and consultants as directed by supervisor.

Perform related duties as assigned.



Additional Examples of Duties – if applicable:

 

Minimum Qualifications:

 

Baccalaureate degree.
Two or more years of experience working directly with student data and processes, report writing, and/or student systems support.
Must understand relational database structure concepts.
Must possess strong query writing skills, including knowledge of SQL.
Must be able to work occasional nontraditional hours during peak periods, including evenings and weekends as needed.

License/Certification:

Not applicable.

 

Knowledge Of:

Structured Query Language (SQL) *
Processes supporting student services at a college/university *
Use of various presentation and reporting tools (e.g. MS Office Suite, Toad, Cognos) to generate reports and provide data analysis for supported functions in the department *
Knowledge of and motivation for involvement with new systems projects and troubleshooting system issues *
Troubleshooting and researching system issues with strong focus on data analysis

Skill In:

Strong writing skills *
Considerable attention to detail and a high level of quality control
Assimilate and maintain confidential data or reports
Learning new systems, data structures, and being part of an implementation team for developing new student data processes
Written and verbal communication and interpersonal skills *
Organizing information and projects
Adhering to deadlines

Ability To:

Articulate functional requirements to technical staff, and in turn communicate limitations or recommendations to functional users *
Organize and prioritize work with a high degree of self-initiative and independence *
Analyze and develop a variety of problem-solving techniques to assess needs and to determine alternative viable courses of action *
Multi-task while managing multiple project deadlines
Work independently and effectively in collaborative groups
Work nontraditional hours, including evenings and weekends

 

Preferred Qualifications – if applicable:

Master’s degree.
Experience with report writing tools, such as Cognos or Toad.
Experience with Ellucian’s Banner Student system, Hyland’s OnBase, or a CRM, such as CollegeNET, Salesforce, or TargetX.

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Light work-Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Incumbent may be required to travel from building to building frequently and off campus occasionally.

Working Schedule:

 Non-traditional hours as needed.

Additional Information:

 

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.

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Applications close: Eastern Daylight Time

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